Terms & Conditions

1. Mobile Repair & Pickup Services

• Service Coverage: Pickup and repair services are provided across all sectors in Gurugram (Sector 37C, Sector 45, DLF Phase 1-5, Sohna Road, Golf Course Road) and select NCR areas.
• Pickup Charges: Delivery and pickup logistics charges are clear and communicated upfront based on location distance.
• Diagnostic Approval: Our experienced technician provides an upfront repair estimate after initial physical inspection. Repairs proceed only upon your explicit approval.

2. Quality Assurance & Device Inspection Terms

• Pre & Post Repair Testing: All replacement components undergo pre-installation testing and post-repair quality checks before customer handoff.
• Physical Inspection & Verification: Customer devices are inspected for pre-existing liquid corrosion, camera clarity, display touch response, and audio functionality before and after service.
• 7-Day Fit Exchange: Accessories purchased online carry a 7-day hassle-free fit exchange if the case or tempered glass does not match your specific phone model.

3. Customer Data & Pre-Repair Responsibilities

Customers are requested to create a full backup of personal photos, files, and applications prior to handing over devices for hardware servicing. Smart Care is not responsible for data loss caused by pre-existing motherboard liquid corrosion or software failure.

To verify touch functionality, screen calibration, camera clarity, and speaker audio after repair completion, customers may be requested to unlock their device in the technician's presence.

4. Pricing, Payments & Invoices

All listed product and service prices are in Indian Rupees (INR ₹) inclusive of applicable taxes. We accept Cash on Delivery (COD), Razorpay Web Checkout, UPI payments (PhonePe, Google Pay, Paytm), and major Credit/Debit cards. 100% GST tax invoices are generated for corporate bulk procurement orders.

5. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India. Any disputes arising out of or related to services rendered by Smart Care & Mobile Point shall be subject to the exclusive jurisdiction of the competent courts in Gurugram, Haryana.